Barely a week goes by when we do not see a news item about a mobile operator getting more agitated about users making low cost VoIP calls over their networks, in previous posts we have mentioned Vodafone and Orange making steps to block Fring users, well it seems T-Mobile have really stepped up by actively blocking any numbers relating to Truphone – have a look at the Truphone video here
Of course we have also seen that some operators are blocking the VoIP support on mobiles such as the Nokia N95 by not allowing it to appear in the menus when supplied on their networks, hoping that users will not notice.
It is our view that moves like this will mean subscribers will vote with their feet and rather than the Operators losing some call revenue they will lose the subscriber completely. Overall this is a pretty backward view and Operators need to enhance new technology and prepare Tarrifs to encourage new technology rather than stand in the way of it
or to be more concise Asterisk now gets Predictive dialling capabilities.
We have looked at and tested the various Asterisk releases and we are always impressed by the range of features and capabilities, well Asterisk just got better. Pika Technologies who are one of the companies who make boards for the Asterisk platform have released the Monte Carlo SDK that enables developers to produce Predictive Dialler applications for Call Centre environments.
Many modern call centers rely on predictive dialers to place calls. Predictive dialers are computerized systems that automatically dial batches of numbers while using algorithms to determine availability of agents and calls answered, then adjusting dialing patterns based on real-time data.
Call-progress analysis is of vital importance to contact centers using predictive dialers. If a call placed by a predictive dialer is answered, the determination of whether it is a live person or an answering machine on the other end of the call must happen swiftly so that the appropriate action may be taken – a call is transferred to an agent, a message is left on the answering machine or the call is disconnected and redialed at a later time.
Visit Pika Technologies here to get the full low down.
It seems the VoIP community comes up with many sound business reasons to implement VoIP as part of your communications strategy but we really like the latest and that is you can help save the planet.
We saw this article over at www.publictechnology.net that said the UK’s nearly one million contact centre professionals are generating 1.3 million tonnes of carbon dioxide emissions every year through commuting, according to Exony. This combined contribution to global warming, which would require 902,000 acres (1409 square miles) of forest to ‘offset’ the CO² (source:US Environmental Protection Agency), could be drastically reduced if more contact centre staff were allowed to work from home rather than commute.It’s staggering to think that an area of forest nearly the size of Kent would be required to offset the UK contact centre industry’s commute,” said Ian Ashby, CEO of Exony. “Homeshoring would significantly reduce the amount of traffic on our roads and enable a whole new segment of the population to use their skills beneficially.”
So convince your customers to change to VoIP and help save the planet – that should make us all feel great