New Product – IP Contact Centre

We have just added a new product to our product portfolio the EasyRun EPICAcce IP Contact Centre – essentially this is a Unified Communications Product that will give the users a highly feature Contact Centre that can be used on any PBX either legacy or IP it does not matter.

The EPICAcce  modular architecture allows users to change the functionality and structure of their contact centre easily and smoothly, and its scalability enables an organization to grow without the need for massive re-investments. The EPICAcce product family supports both legacy PBX’s and IP based PBX’s allowing customers to use the same application across either or both telephony platforms.

Key specifications offered in EasyRun products include:

• State-of-the-art mechanisms that allow routing via skills, CallerID, area, customers and statistical information or by any criteria from an external Database/application
• Easy integration with multi-vendor platforms through an open architecture
• User friendly administrative tools that provide the ability to easily customize the system
• Multi site, call center support, with full contact center redundancy
• Telephony platform independence – essentially EPIC modules can run on virtually any legacy or IP telephony platform

EasyRun has over one thousand customer installations worldwide including the Dallas Cowboys, the U.S. Coast Guard, National Pizza and Coca Cola.

We are very pleased to add this to our portfolio and look forward to talking to our customers about this exciting product.

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1. New Product – IP Contact Centre | IridiaBlog - VoIP, GSM and much more Vioxx Me — 24 December, 2009 @ 6:05 am

   [...] is the original: New Product – IP Contact Centre | IridiaBlog – VoIP, GSM and much more By admin | category: voip call center | tags: easyrun, new-product, our-product, [...]

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