New Product – IP Contact Centre

We have just added a new product to our product portfolio the EasyRun EPICAcce IP Contact Centre – essentially this is a Unified Communications Product that will give the users a highly feature Contact Centre that can be used on any PBX either legacy or IP it does not matter.

The EPICAcce  modular architecture allows users to change the functionality and structure of their contact centre easily and smoothly, and its scalability enables an organization to grow without the need for massive re-investments. The EPICAcce product family supports both legacy PBX’s and IP based PBX’s allowing customers to use the same application across either or both telephony platforms.

Key specifications offered in EasyRun products include:

• State-of-the-art mechanisms that allow routing via skills, CallerID, area, customers and statistical information or by any criteria from an external Database/application
• Easy integration with multi-vendor platforms through an open architecture
• User friendly administrative tools that provide the ability to easily customize the system
• Multi site, call center support, with full contact center redundancy
• Telephony platform independence – essentially EPIC modules can run on virtually any legacy or IP telephony platform

EasyRun has over one thousand customer installations worldwide including the Dallas Cowboys, the U.S. Coast Guard, National Pizza and Coca Cola.

We are very pleased to add this to our portfolio and look forward to talking to our customers about this exciting product.

Nortel Acquires Pingtel

Nortel has bought Pingtel from mobility firm Bluesocket. Nortel hopes the open source IP PBX division will have better luck moving forward.

Financial terms of the deal remain confidential but Nortel will acquire the key assets of Pingtel from Bluesocket, Pingtel’s existing OEM relationship with Nortel will be brought in house and Pingtel employees will be integrated into Nortel’s Massachusetts facility. Pingtel and Nortel have already been working together for a while on OEM SIP based enterprise solutions.

Pingtel’s sipX open source IP PBX software is highly regarded for its ability to scale to support up to 10,000 users and Pingtel landed Amazon.com as its largest publicly announced customer. The Amazon.com installation reportedly supports over 5,000 users in a high availability configuration.

We think this is an interesting move and we remember when Pingtel produced one of the earliest SIP phones called Xpressa which had a knob on the side to scroll through the phone book and later they moved away from hardware to focus on software and sipX development. In 2007, the company was purchased by Bluesocket. We like the way Nortel has made a move to an OpenSource system but has avoided the Asterisk race, it will be interesting to see how the Asterisk community reacts to such a big player in the Telecoms marketplace making a move into their area.

See the Nortel Press release here.