Who Will Get the Nortel Enterprise Division ?

We are seeing lots of rumours about who is going to buy the Enterprise division of Nortel – it seems Avaya is the favourite with Nokia Siemens Networks and GENBAND also interested and for sure there will be several other parties looking closely as the price will be very good on account of Nortel’s financial problems.

We are interested to see what happens should Avaya acquire Nortel, they have in the past bought SDX Business Systems in the UK and what was originally the Network Alchemy system became the IP Office which is the mainstay of the SME business sector for Avaya. They have also in the past purchased Tenovis in Germany but that was more a market share acquisition and that product range seemed to disappear.

If Avaya completes the acquisition then it will need to be smooth and they will have to ensure that customers have a migration path from existing Nortel products to Avaya product or else the competition will be all over them.

Mickey Mouse goes VoIP :-)

Or at least int Europe he does.

EuroDisney has opted for a VoIP and FMC solution from Orange – this in itself is interesting to see a Mobile Operator offering such a solution but we guess this is a combination of France Telecom who own Orange and Orange itself putting together a solution for such a large and high profile customer.

Euro Disney Associes S.C.A. operates the Disneyland Resort Paris site which includes Disneyland, Walt Disney Studios, seven themed hotels offering a total of around 5,800 rooms and the Disney Village entertainment venue.

The solution will replace the entire existing PABX infastructure and will offer fixed and mobile phone solutions for users. Euro Disney can equip its employees and hotel staff with a mobile phone or softphone for providing tailor made services. Seven Workstation profiles of employee use can be established by taking in different user contexts, company officials say.

New high-tech services can be provided with fixed/mobile convergence based on mobile extension which is more employee friendly and boosts efficiency say company officials. With this Orange service, employees will have access to a unified messaging service and will be more easily reachable thanks to a dual calling function to their fixed line and mobile phone, and they’ll also benefit from having all PABX functions on their mobile phones.

Get more information from Euro Disney here

iPhone goes open

We see Apple have announced that they are now supporting third party applications for the iPhone including WiFi based VoIP. As mentioned in a previous blog Truphone have already released a demonstration model late last year, they have confirmed their interest here and indicated they would be developing a fully fledged application.

Not only have Apple opened the iPhone up to external developers but they have also announced a $100 million developer fund from its VC partners called KPCB’s iFund™. There is now an SDK available for developers that allows applications to be tested on a regular iMAC before they are used on the iPhone. You can see it here

We are looking forward to see what external developers produce espescially in the VoIP area and many observers are waiting to see what happens with Skype and what applications they will surely produce.

Femtocells Set to Take Off ?

We are seeing these mentioned in the press a lot so decided to do some research so lets ask and answer a few questions about them:

What is a Femtocell?

A Femtocell was originally known as an Access Point Base Station and is a small cellular base station, typically designed for use in the home or small business environments (SOHO). It is designed to connect to the service provider’s network via broadband (usually DSL), the current designs under development will support 2 to 5 mobile phones in a residential setting.

A Femtocell allows service providers to extend service coverage indoors, especially where access could otherwise be limited or unavailable. The Femtocell incorporates the functionality of a typical base station but extends it to allow a simpler, self contained deployment.

What are the Advantages of a Femtocell?

Femtocells are an another way to deliver the benefits of Fixed Mobile Convergence. The main difference is that most FMC architectures require a dual-mode (GSM/3G and WiFi) handset, while a femtocell-based deployment will work with the users current mobile handsets. The cellular operator also benefits from the improved capacity and coverage but also can reduce both capital expenditure and operating expense.  There could also be an opportunity for new services and reduced costs.

When can we Expect to See Them in Use?

A lot of the carriers here in the UK and around the world are testing units and/or running trials – there are a lot of technical challenges facing the service providers as they will have to operate their networks in a completely different way plus it is vital that the Femtocells are pllug and play so users can buy them and simply plug them in at home.

For more information visit the Femtocell Forum http://www.femtoforum.org/femto/index.php

Security Issue on Snom Phones

We talk a lot about VoIP Security not because we want to sell you products but because it is an important and interesting subject. We see that a public hacking warning group has found a large security flaw in the web interface of Snom VoIP phones. The Snom phone is very popular with IP telephony business users and has a web interface to enable users to make calls and manage their phone.

gnucitizen.org highlights some of the easy to do breaches. These include makiing arbitary calls via the Web interface, stealing the phone history from the logs,  poisoning the address book and the most serious flaw, monitoring the victim by making a phone call to the attacker’s number (at their expense).

The gnucitizen.org group are a responsible group and they are publishing methods of how to make your Snom phone more secure and contacting Snom and their distributors to explain the flaws.

While this article highlights Snom phones it is entirely possible that many other phones have similar problems so watch this space.

Read their post here

BT are Dropping Fusion

We see that BT have taken a decision to drop their Fusion FMC Solution, it was first launched in 2005 and was a really innovative offering for a Telco however BT has now dropped the Fusion FMC solution. The company had initially stated that it expected Fusion would generate around £1 billion from new mobile and convergence services within five years, instead only around 45,000 people have subscribed to date (not the millions expected) and the company has now stopped promoting the service.

The solution was designed so that users could make cheap or free calls using the Fusion handset at home over BT broadband, and switch to the Vodafone network or BT’s WiFi hotspots outside. However, the concept seems to have proven too challenging for potential users to grasp.

This is a real shame as this service really promoted the FMC concept but I guess domestic users really did not grasp the benefits offered.

As We Suspected VoIP is no Joke :-)

We saw an interesting article over on the Inquirer stating that VoIP calls struggle to convey humour.

The problem is the range of frequencies used by regular land line telephones is far wider beacause VoIP calls use compression such as G729. The top and bottom end of the spectrums are cut off, and there is far less variation in tone available on Internet Telephony systems.

The variation in vocal tones gives human communication its many nuances. You can call someone a fool, but make it sound like you’re joking, by raising the pitch of your voice. When we joke, we go to a higher pitch and the human voice has a frequency spectrum from 20 hertz to 20 kilohertz, with Voice over IP compression a lot of that range is lost.

So if you try even the most harmless dig at your colleague on an IP telephony call, all human warmth is lost, and you end up delivering the gravest insult possible, in a flat sneery sarcastic tone. So there you have it – Internet telephony is bad for communications

View the article here

Dell Chooses Fonality Open Source

We see that Dell has decided to offer the Fonality software as a bundled option on their servers – this is a real catch for Fonality as there are many other Asterisk based solutions that Dell could have chosen.

This is a bold move by Dell but I guess we should not be surprised as it is just another application that will help them sell servers but for Fonality it will mean they have many more customers that they will be able to cross-sell their other products to. It certainly brings Asterisk solutions more mainstream.

See the report over on TMC NET here

Visit Fonality here and Dell here

Wireless VoIP or DECT ?

Many users who are looking at implementing on site wireless communications naturally look at VoIP over wireless, but it seems a lot of companies are concerned about the security and reliability implications on Wireless.

A survey from SAS Group of 100 IT and Telecoms Managers, revealed a lack of in house skills to support VoIP technology, this really is not surprising but 21 percent of firms mentioned reliability and 18 percent highlighted security concerns. The SAS Group believes that this lack of faith in wireless VoIP is to be expected, as the technology is outside the comfort zone of many IT departments, putting voice traffic over a wireless network requires specialist skill sets to implement and manage.

From our experience in the IP PBX market we see many users at a crossroads where they need on site wireless communication and they have to make a decision to either use the proven DECT technology or opt for Voice over WiFi. DECT is a technology designed in the early days of GSM and handles wireless voice very well with a wide range of handsets available, if a user wishes to implement WiFi then they have to set up an extension to their fixed data network and ensure that the network is optimised for voice as well as being secure – there is still a relatively small amount of handsets available (compared to DECT) but with manufacturers such as Nokia including WiFi SIP support in their new handsets then this will change.

So this blog entry does not actually answer the question posed but trys to give a balanced over view of the two technologies to help users choose.

Is the SIP Protocol Too Open ?

We regularly talk about Security issues on VoIP systems and we have seen a report over on lightreading.com that is saying as SIP is such an open protocol it is also open to security problems. With a loosely defined standard like SIP, interoperability issues occur, So whatever security measures might apply to one SIP implementation won’t necessarily work for another.

There appears to be an almost willing ignorance of SIP’s vulnerability issues on the part of VOIP network operators and users, say security vendors. Users of SIP applications either don’t understand or don’t care that their voice communications are prone to the same types of malicious viruses that affect email systems or other IP-based networks.

We always need to be careful with these statements and think who is making them as security vendors would not say that VoIP vendors are protecting themselves as it means they do not sell much product – for sure the real picture lies somewhere in the middle.

The following is a very concise table detailing the types of attacks that we should be aware of – Click Image to Enlarge

View the full report here